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Nero MediaHome

How to open photo/music/video/disc with Nero MediaHome
Note:  You'll find further information about how to import videos from a camera to a PC under following link: Importing videos from a camera Click on ...
Fri, 21 Jul, 2023 at 9:24 AM
How to show/hide iTunes playlists in MediaHome
Note:  You'll find further information about how to import music from iTunes under following link: Importing music from iTunes Please go to MediaHome...
Thu, 21 Jul, 2022 at 11:19 AM
How to rip Audio CD with MediaHome
Note:  You'll find further information about how to automatically recognise songs under following link: Automatically recognise songs and CDs Go to Op...
Thu, 21 Jul, 2022 at 1:47 PM
Can I manage and playback media on ‘OneDrive’ with Nero MediaHome – even access ‘Files On-Demand’?
OneDrive is a very useful cloud service that many people use as a free version or within their Office 365 subscription. OneDrive embeds into the PC system a...
Thu, 7 Mar, 2019 at 12:00 PM
What can I do when Nero MediaHome fails to play DVD disc
The issue maybe caused by Nero applications are blocked by Windows 10's ransomware protection. Would you please try below steps?  Open the Start menu...
Thu, 30 May, 2019 at 11:11 AM
How to use the AI tags in Nero MediaHome
The all new Nero AI Photo Tagger is connected to Nero MediaHome. Now, via AI tags, you can more easily manage your photos in Nero MediaHome. All of your in...
Fri, 22 Jul, 2022 at 1:34 PM
Cannot play blu-ray disc anymore?
Nero 2019 does not support playback of commercial protected Blu-ray discs. There is no Nero Blu-ray Player anymore. If you are playing a blu-ray disc wh...
Wed, 18 Sep, 2019 at 2:07 PM
How to enable “HDR compatible mode” to watch videos in Nero MediaHome?
Everyone may be talking about 4K or 8K, but HDR is actually a greater improvement in image quality. HDR means more detailed images, better color, and highli...
Wed, 23 Sep, 2020 at 3:21 PM
What to do if MediaHome streaming doesn't work
If MediaHome does not find any streaming devices, e.g. smart TV, please check below items: 1. Make sure your TV and PC are in the same network, and the net...
Fri, 22 Jul, 2022 at 1:43 PM
What to do if MediaHome crashes on start up
One possible reason is MediaHome face scan SDK does not support some low-end CPU. You could try below steps to replace face scan SDK and try again: 1. B...
Fri, 22 Jul, 2022 at 1:44 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket