Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Solutions with installation problems

Nero Start and TuneItUp does not Work or is Blocked by an Antivirus program. What Can I Do?
Since Jul 30, some customers reported that antivirus programs e.g. Norton, Avast etc. reported Nero program (Nero Start, Nero TuneItUp and Nero Info) as PUA...
Wed, 3 Aug, 2022 at 2:36 PM
What can I do if the Repair fails in Nero Start?
When the repair in Nero Start fails, please check if the situation on your computer is the same as the following. First check if the following folder ex...
Tue, 29 Jun, 2021 at 3:02 PM
I have ever used some tools to clean Nero software. Now Nero failed to install
When cleaning Nero software with third party tools (e.g. IObit Uninstaller, Total Cleaner, Revo Uninstaller, etc.), such tools delete Nero program folders a...
Fri, 15 Nov, 2019 at 9:06 AM
Nero failed to install with message shows 'please install Windows 8.1 April 2014 Update' on my Windows 8.1
On Windows 8.1, Nero software requires some Windows updates. 1. Please open Control Panel->Windows update, install all Microsoft recommend update, resta...
Fri, 1 Nov, 2019 at 4:57 AM
Nero applications fail to run and saying some dlls(e.g. MSVCP140.dll, api-ms-win-crt-runtime-l1-1-0.dll, etc) are missing
If below error message is shown, it indicates these files are missing from Microsoft Visual C++ Redistributable (x86) .  MSVCP140.DLL(or similar file name...
Fri, 1 Nov, 2019 at 4:58 AM
What to do if Nero Start fails
When you fail to install or update an application in Nero Start, you can try the following methods to solve it. Nero applications(e.g. Nero MediaHome, Nero...
Mon, 6 Jun, 2022 at 11:11 AM
Nero failed to install with message some folder is unavailable. The folder is where I installed old Nero version.
Maybe you have experienced installation failed because the directory is not available. The message may look like below:   This is because you used to have...
Thu, 21 Nov, 2019 at 6:12 AM
What to do if Nero Start fails to install .NET Framework 4.7.2
If Nero Start fails to install Microsoft .NET Framework 4.7.2 in Update Center, try the following methods to solve it. Solution 1 Download .NET Framew...
Mon, 6 Jun, 2022 at 12:01 PM
Nero 2020 or older versions fail to install because Microsoft VC Redist 20XX installation fails
If you install Nero program and see the error 'The installation of Microsoft VC Redist 2015-20xx (x86) has failed', please follow below steps: 1. O...
Tue, 5 Sep, 2023 at 10:53 AM
Nero failed to install because the Windows user account includes a space between the words (e.g "C:\Users\John Smith\")
For some user's PC with Windows 10 OS installed, the windows log in user account with space or special characters may cause installation problems. T...
Wed, 20 Nov, 2019 at 9:58 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket