Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Soluciones con problemas de instalación

Nero 2021] La instalación de Nero falla con un problema de instalación de .Net Framework 4.5.2
Microsoft .Net 4.5.2 es el requisito previo del software Nero. Se incluye en el sistema Windows 10. Sin embargo, en los sistemas Windows 7, 8 u 8.1, no está...
Mie, 9 Jun, 2021 a 3:39 P. M.
La instalación de Nero falla con un problema de instalación de la redistribución de Microsoft Visual C++ 2015-20XX
Los programas de Nero dependen del redistribuible Microsoft Visual C++. Y integramos su instalación en nuestro instalador. Sin embargo, no podemos controlar...
Vie, 13 Oct, 2023 a 8:00 A. M.

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket