Nero Support

Comment pouvons-nous vous aider aujourd’hui ?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

Solutions aux problèmes d'installation

[Nero 2021] L'installation de Nero échoue à cause d'un problème d'installation de .Net Framework 4.5.2
Microsoft .Net 4.5.2 est le prérequis du logiciel Nero. Il est inclus dans le système Windows 10. Cependant, sur les systèmes Windows 7, 8 ou 8.1, il n'...
Mer, 9 Juin, 2021 à 3:32 H
L'installation de Nero échoue à cause d'un problème d'installation de la redistribution de Microsoft Visual C++ 2015-20XX
Les programmes Nero dépendent du redistribuable Microsoft Visual C++. Et nous avons intégré son installation dans notre installateur. Cependant, nous ne pou...
Ven, 13 Oct., 2023 à 7:59 H

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket