Nero Support

今天我们能为您做些什么?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Orders & Order Management

订购流程是怎样的?
选择您所需的产品并将其添加到您的购物车中。一旦您做出选择,请点击 "结账 "来完成您的订单。一旦您输入了您的联系信息和送货地址,就可以进行发货。除非另有说明,否则我们将通过德国邮政免费为您运送货物。 在下一步,请输入您喜欢的付款方式。因此,我们将把您转到我们的支付服务PayPal。一旦支付...
星期一, 14 九月, 2020 在 1:54 PM
如何管理我的订单,订阅,发票和付款明细
如果您需要订单支持,则可以管理您的订单,订阅,发票和付款明细。 请使用您在购买订单时使用的电子邮件地址注册/登录。 以下是订单的产品/订阅信息的示例。 在底部,还有有关如何获得支持的信息。 登录后,您将看到以下屏幕。 您可以查看每个订单的详细信息,获取发票,在此管理您的订阅和付款方式。
星期三, 11 三月, 2026 在 2:26 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket