These are some possibilities of how to reach Nero:
- Upload NeroSupport.cab to any cloud and share the link to us.
- Change to another email and send us the NeroSupport.cab file.
Note: Don't forget to include the email history to make us understand the problem in a new support ticket
- Change the file extension of NeroSupport.cab to NeroSupport.txt as attachment.
Some email clients block the .cab file (e.g. Google Mail).