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I have paid for Nero but why my Nero Platinum shows as Trial?

Modified on: Tue, 16 Dec, 2025 at 12:59 PM

If you have paid for Nero but still get messages such as trial or expired, please check the below aspects:

Please verify the email address on your Nero account and ensure you are signed in using the same email address you registered with at the time of purchase.
Check the default products of your Nero Start, and switch on the activated product as your default product in Nero Start.

Check out details from Nero KnowHow.

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Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

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Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.