Nero Support

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Nero Start & Account

I bought Nero and got the 32-bit Activation code. How can I unlock my product for the first time?
You should have a Nero account to use the 32-bit activation code. Here are the brief instructions to activate your product with the code: Login or regis...
Wed, 5 Jul, 2023 at 10:16 AM
I have paid for Nero but why my Nero Platinum shows as Trial?
If you have paid for Nero but still get messages such as trial or expired, please check the below aspects:   Check the email address of your Nero acco...
Wed, 5 Jul, 2023 at 10:16 AM
Nero shows 'Non-Licensed Use' dialog. What should I do?
When you see below dialog, usually this is because there is an invalid serial number in your system. For example, if you have refund any product, the serial...
Tue, 19 Jul, 2022 at 9:43 AM
Nero Start shows message 'The activation code has been used before'
The 32-bit activation code is provided by 3rd party resellers or retailers of Nero.  The code could be used for unlocking Nero software and bundl...
Wed, 11 Aug, 2021 at 9:35 AM
Do I need to keep logging in Nero Account for using Nero 2020?
If you are running Nero Platinum 1-year subscription, you need to keep logging in your Nero Account in Nero Start in order to use your Nero applications and...
Fri, 15 Nov, 2019 at 9:26 AM
How to log out Nero Account in order to log in with another Account?
On the first startup of Nero Start, you may log in with some email address other than the one you entered during purchasing Nero software on Nero website. ...
Fri, 12 Jun, 2020 at 7:06 AM
Most Nero applications are greyed out in Nero Start. What can I do?
In Nero Start, if you see most Nero applications are greyed out, please try below steps: 1. Have you installed Nero software completely? Open Windows Co...
Thu, 24 Dec, 2020 at 6:12 AM
How to change password for my Nero Account?
After login with your Nero Account and initial password, you could change the password. 1. Click the third icon in the top right corner of Nero Start to go...
Fri, 22 Nov, 2019 at 6:32 AM
How can I get the latest updates for my Nero Products?
Available products: Nero Platinum Suite, Nero Platinum Suite 2021, Other Nero 2021 products     Checking for Online Updates will get the updates for  T...
Wed, 23 Sep, 2020 at 3:20 PM
What can I do if status is always "pending" or "downloading" in Updates Center
If the status of the application is always "downloading" or "pending" when updating the Nero application on the "Nero Start" -...
Wed, 13 Jul, 2022 at 11:29 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket