Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

How can I use Nero Video on my Windows N operating system?

Modified on: Thu, 6 Jun, 2019 at 10:48 AM

There are N version of the most Windows systems, which means the system doesn't include a Windows Media Player.

On these Windows N systems, in order to run Nero Video, you need to manually install Windows Media Pack.
For Windows 10 N, there are different versions of Media Feature pack, please double confirm the correct version is installed:

https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions

Did you find it helpful? Yes No

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.