Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

How to Solve Burn Failure with Log "Device not available"

Modified on: Tue, 7 Feb, 2023 at 6:04 AM

Here are some solutions for Perform end of DAO Error (Device not available).

Upgrade or Rollback the Driver Firmware

It’s mostly like to cause this issue after user upgrade the system or using drive updrade check, the firmware of the burner reject the write command for lead-out area. And this requires installing the specific official firmware for the burner.

Try to write Audio CD with Track-At-Once in Nero Burning ROM

This is only for burning Audio CD case. In contrast to DAO, TAO operates by turning the writing laser on and off at the beginning and end of each track and writes the Program Area of a disc before its Lead-In and Lead-Out Areas. It is possible to use a recorder to read/write a TAO disc before a session is fixated.

Phisical media/port/laser problem

Try with other disc burner or new discs; try to connect the burner to another SATA connector.

Did you find it helpful? Yes No

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.