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编辑于： 星期三, 18 十二月, 2019 在 9:16 AM
使用第三方工具（例如IObit卸载程序，Total Cleaner，Revo卸载程序等）清洁Nero软件时，此类工具会删除Nero程序文件夹和文件，但仍会在注册表项中保留一些Nero跟踪。 这将导致安装失败。
在这种情况下，要再次成功安装Nero，必须首先清除系统中所有剩余的Nero条目。 请按照以下链接中的步骤进行操作：
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You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.
Start the new "Live Guide" and report the problem using the "Report Problem" function.
Nero KnowHow is the support app for the latest Nero products.
