Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Nero Start & Account

What can I do if Nero program shows 'Your product status can not be verified'
In recent update, for Nero 2020 and Nero 2021 lifetime license e.g. Nero Platinum or Standalone products, it is required to log in your Nero Account at lea...
Tue, 22 Dec, 2020 at 10:26 AM
Why does Nero Start show the “Repair Nero Product” screen and how to continue?
Sometimes, Nero Start will show the “Repair Nero Product” screen. This means Nero Start detected some damaged files or configurations that prevent Nero prod...
Wed, 23 Sep, 2020 at 3:20 PM
How to fix error “Network or service is not available” in Nero Start
You can enjoy your benefits of your product or subscription after signing in to your Nero Account. If you are experiencing connectivity issues, however, the...
Tue, 16 Aug, 2022 at 4:09 PM
How to get the latest updates of my Nero Products in Nero Start
 The new Nero Start provides the function for online updating your Nero products. Checking for Online Updates will get the updates for  The basic compone...
Tue, 22 Aug, 2023 at 10:08 AM
How to change my products in Nero Start
If you have multiple products in your Nero account (e.g. Nero Platinum 2021, Nero Platinum 2020, or Nero Platinum Suite), Nero Platinum Suite is usually the...
Thu, 3 Aug, 2023 at 7:48 AM
How to obtain products from VIP Store
VIP Store is the app Store in Nero Start. It is only available for Nero Platinum Suite - yearly license users. In the VIP Store, you can directly purchase a...
Tue, 22 Aug, 2023 at 9:15 AM
Which product will be enabled by a certain Nero activation code?
You have a 32 character Nero activation code in the form of 1111-2222-3333-4444-5555-6666 and you would like to know the product it will enable, without act...
Wed, 19 Oct, 2022 at 8:07 AM
How to delete my Nero Account?
We provide a link for customers to delete the Nero Accounts by themselves. 1. Open Nero AI website: 2. Log in with your Nero accoun...
Sun, 4 Dec, 2022 at 7:39 AM
Where is my activation code?
To activate your product in Nero Start, not all users need an activation code. If you purchased Nero products through 2CheckOut or the official Nero web...
Tue, 28 Feb, 2023 at 7:32 AM
How to change the email address of my Nero account?
If you are Nero desktop customer, please launch Nero Start. If you are Nero AI online services customer, please go to Nero Account online page > Account ...
Mon, 10 Jun, 2024 at 2:35 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket