Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Due to the current situation there may be delays in shipping.

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Knowledge base

Internal Knowledge Base

Solution with Nero Update problem 1

Solutions to general questions

How to get help, unsubscribe and more 9
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Everything about the serial number 5

How the order process works

Ordering Nero Products 11
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How to get Nero installed & started

General questions about the installation 21
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Solutions with installation problems 13
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Types of error codes 3

Questions about Nero products

Audials Music Recorder 2
Nero AI Image Upscaler 5
Nero AI Photo Tagger 5
Nero BackItUp 19
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Nero Burning ROM 49
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Nero Control Center/Nero Update 1
Nero CoverDesigner 5
Nero DuplicateManager Photo 4
Nero Recode/Disc to Device 13
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Nero Score 2
Nero Secur360 Driver Updater 0
Nero Sound Tools 9
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Nero Start & Account 20
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Nero TuneItUp PRO 3
Nero MediaHome 16
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Nero Mobile Apps 5
Nero Platium Suite 9
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Nero Video 43
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Video Downloader 1
Hardware product FAQ 4
Nero AI Video Upscaler 1

Archive

Solutions to older Nero products 9
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Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket